Welcome to the Mallcom Terms and conditions/Frequently asked Questions.

The use of this site is governed by the policies, terms and conditions set forth below. Please read this entire page carefully. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Mallcom, Corp. indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Mallcom, Corp. . Mallcom, Corp. reserves the right to make changes to this site and these terms and conditions at any time.

Discretion

How will my package be shipped?
All orders are shipped in sealed packages. There is absolutely no indications on the packaging that the contents are adult goods. The return address is labeled as Mallcom Corp. , not as the adult website url.

What will the charge look like on my credit card?
The charge will be labeled as Mallcom Corp. . There will be no indication that you have purchased adult goods on your credit card statement. In the event someone calls us in reference to a charge we do not disclose the details of the nature of the charge unless we feel certain it is the customer that has placed the purchase. The only exception to this policy is when handling calls from Visa/MasterCard's Internet Fraud Dept. We are required to disclose full information to them under our credit card vendor license agreement to assist them in their fraud prevention pursuits.

Will I be put on a mailing list and receive e-mail or mail promotions?
When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. So no , don't expect any e-mails or mail from us unless it is concerning a recent order of yours.

Will you sell my contact information to another company?
We are a going concern or we have been in business for countless years and plan to be in business for many more. We feel selling customer information is in direct conflict with this company goal. Further in order to most efficiently serve you, credit card transactions are handled by a reputable third-party banking institution. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private.

Can I have a catalogue mailed to me?
We do not mail catalogues. The only public catalogue is the online one. It would be rather contradictory to not mail promotion mail and e-mail, but to mail catalogues. We have not shipped catalogues since late 1994. If you receive any catalogues in the mail they were not sent by us.

USA Order

Has my order shipped?
We do our best to ship all orders within a few hours of receipt. Please note all the warehouses are closed on Sunday. All Shipments are subject to stock availability.

How do I track my order?
We can only track orders internally. You can learn the whereabouts of your order by contacting CustomerService@mallcom.com . Please provide your order number . We hope to offer public online tracking of orders by the second quarter of 2001. Please be patient with us.

How much is shipping?
Shipping and Handling costs for U.S. orders are a standard $3.95 for the first item and $2.50 for each additional item.

Do I have to pay Sales Tax?
We are required to collect Sales Taxes and remit such collections to the New York State Sales Tax Commission from all New York State residents . If you are not a resident of New York State you should not pay Sales Taxes to us.

Backorders

When will my backorder arrive?
We stock considerable overstock to ensure prompt delivery of orders. In addition our warehouse receives several deliveries a day. Unfortunately Back-orders are highly dependent on the producers. As is such a backorder could be (at worst) as late as 3-4 weeks after order placement. To console you , our numbers show that less than 1 in 100 orders have a backordered item .

Will you e-mail me regarding a backorder?
We will e-mail you regarding a back-order. To ensure discreetness and your privacy we will only refer to the item code and not the title. You will then be expected to reply to the email indicating whether you would like to wait for your item or whether you would like a substitution to be shipped immediately.

International Order

How much is shipping?
International shipping and Handling charges are a flat fee of $3.45(US) per order and and additional $3.50(US) per item ordered.

I need a copy of my invoice for customs.
Please contact CustomerService@mallcom.com with your invoice number. It is located in your order confirmation that was e-mailed to you upon placing the order.

What zone are your DVDs? Will they work in my country?
All are DVDs are Zone 0. This zone plays in every country of the world. Enjoy!

Order Problems

How do I cancel an order?
An order may be cancelled only if that item is out of stock. Any order submitted through the website, if in stock, will ship immediately and cannot be cancelled. You may return your merchandise when you receive the package DO NOT open it, simply write "REFUSED - EC" on it and send it back (the post office will return it to us at no charge). As long as the package is unopened only a %10 restocking fee will be deducted from your credit. Shipping charges are nonrefundable. For further questions Email CustomerService@mallcom.com

How do I return an order?
Unopened To return an unopened package simple write "REFUSED EC" on it and put it in the mail (the post office will return it to us at no charge). As long as the package is unopened only a %10 restocking fee will be deducted from your credit. Shipping charges are nonrefundable. Returns must be made within 30 days.
Opened Opened packages are considered used. A %50 restocking fee will be deducted from your credit. Shipping charges are nonrefundable. Returns must be made within 30 days.
Novelties Due to New York State Department of Health regulations we are not allowed to accept, for credit or exchange, any of the novelty items sold under the title of TOYS. This includes, but is not limited to, Anal Toys, Bondage Equipment, Cock Extensions, Dildos, Lotions, Love Dolls, Love Kits, Penis Pumps, Sex Guides, Artificial Vaginas and Vibrators. We will only exchange a defective item with the same exact item given it was returned within 30 days of the invoice date. This is in compliance with regulations from the New York State Deptartment of Health.

Other

What are my payment options?
Credit Cards - We accept all major credit cards including, Visa, and MasterCard,. There is no surcharge for using your credit card to make purchases with Mallcom Corp. . Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier's Checks, Company Checks, &Personal Checks - Mallcom Corp. accepts money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10-15 banking days after receipt for clearance of funds before the order is processed. Mallcom Corp. cannot guarantee the availability of a product by the time funds clear or payment is received.

APO - FPO Orders
All APO - FPO orders that weigh more than 16 ounces will be shipped on the Friday of the week they are ordered. Because of weight restrictions on packages sent to military instillations packages weighing over 16 ounces have to be shipped from a post office with a USPS meter stamp on it.

How do I create an account to avoid re-tying in my information every time I order?
For security reasons we do not keep customer online accounts. We feel that offering customers the option to create online accounts, may be convenient, but it also create the threat of malicious people trying to hack/steal such information from our web servers. As is such your information must be retyped on each order. Customers have repeatedly asked for this service. We are looking into the option of enabling the use of the various mainstream wallet programs with our store, so as to allow customers the avoidance of redundant retyping of their information as well as not storing such information on the internet. We will give public notice on our website news section , when this option is available.

I need a copy of my invoice.
Please contact CustomerService@mallcom.com with your invoice number. It is located in your order confirmation that was e-mailed to you upon placing the order.

How can I get additional information on an item?
If you need additional information about a product on our site, and if we have access to the information you are looking for, we will send it to you as soon as possible.

How do I get my CD to work on my computer?

A video on CD-ROM is a form of recording media. It allows full motion video as well as audio to be stored into a CD size disc. The movie CD's can be played back on:

Pentium based PC's (133 Mhz + recommended) with MS ActiveMovie or similar MPEG software)

This type of software comes pre-installed on almost every new computer for the year or two (if not longer)

486 PC's equipped with a dedicated MPEG Hardware Card

Power MACS with Apple QuickTime 2.5 or MPEG player

A video CD is not the same as a DVD. However it will play on a DVD-ROM player. Just as any CD-ROM would. If you need help getting a Vivid CD-ROM to run you can download the QuickTime for Windows Repair Disk (qtfixnow.exe - 379 KB). If this doesn't help, call Vivid Video's technical line at 818-908-9663.

A Video CD requires a MPEG player to be installed on your computer, while a regular CD-ROM requires QuickTime.

If you need to, be sure to download the latest version of QuickTime

Windows 3.1: qt16.exe - 203 KB

Windows 95: qt32.exe - 205 KB

Macintosh: mac_qt25.hqx

How do I get my DVD to work on my computer?
Certain titles have conflict problems with particular drives. This is more of an issue with the drive manufacturer than with the company that makes the title. Usually, the problem comes from a driver, which is the programming that recognizes the disk in the drive and transfers the data to your computer. Drive manufacturers are constantly discovering driver problems and frequently post updated drivers on their Web sites. These are easily downloaded and installed on your computer. If not, contact your drive manufacturer and alert them to the problem. Chances are, they will have an updated driver created to correct the problem in very little time.

What is a cookie and do you use them?
Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. Mallcom Corp. uses cookies to keep track of what you have in your basket and to remember you when you return to our stores. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at Mallcom Corp. Here are basic instructions for turning cookie support on in the major browsers. For all other browsers please consult your documentation or online help files. If you do not know your browser version, click on help and then click the About... option.

Microsoft Internet Explorer 5.0

Select Tools -> Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

Microsoft Internet Explorer 4.0

On the PC select View -> Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the radio button next to "Always accept cookies" is selected.

On the Macintosh, select Edit -> Preferences and scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

Microsoft Internet Explorer 3.0

Choose View -> Options and click on the "Advanced" tab. Make sure that "Warn before accepting a cookie" is unchecked.

Netscape Communicator 4.0

Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK".

Netscape Navigator 3.0

Open "Network Preferences" under Options. Next click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked

What browsers do you recommend?
For optimal performance and the fastest page redraw, We suggest you use Microsoft Internet Explorer 5. The website is best viewed using the following browsers and versions: Microsoft Internet Explorer 4.0 and above, Netscape Navigator 4.0 and above, and AOL 4. Macintosh users are strongly urged to use Microsoft IE 4.0 or Netscape 4.0 or newer browsers. Your browser must be at least version 3.0 or above with JavaScript and Cookies enabled to work with our website. Web TV customers, we are aware you have problems viewing our website. Contact CustomerService@mallcom.com , we may be able to assist you.