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Welcome to the Mallcom Terms and conditions/Frequently
asked Questions.
The use of this site is governed by the policies,
terms and conditions set forth below. Please read this entire
page carefully. Your placement of an order indicates your
acceptance of these terms and conditions. Your submittal of
any purchase order to Mallcom, Corp. indicates acceptance
of these terms and conditions. These terms and conditions
shall supercede any subsequent terms or conditions included
with any purchase order, whether or not such terms or conditions
are signed by Mallcom, Corp. . Mallcom, Corp. reserves the
right to make changes to this site and these terms and conditions
at any time.
Discretion
How will my package be shipped?
All orders are shipped in sealed packages. There is absolutely
no indications on the packaging that the contents are adult
goods. The return address is labeled as Mallcom Corp. , not
as the adult website url.
What will the charge look like on my credit card?
The charge will be labeled as Mallcom Corp. . There will be
no indication that you have purchased adult goods on your
credit card statement. In the event someone calls us in reference
to a charge we do not disclose the details of the nature of
the charge unless we feel certain it is the customer that
has placed the purchase. The only exception to this policy
is when handling calls from Visa/MasterCard's Internet Fraud
Dept. We are required to disclose full information to them
under our credit card vendor license agreement to assist them
in their fraud prevention pursuits.
Will I be put on a mailing list and receive e-mail or
mail promotions?
When you make a purchase from our site, you provide your name,
email address, credit card information, address, and phone
number. We use this information to process your orders, to
keep you updated on your orders and to personalize your shopping
experience. So no , don't expect any e-mails or mail from
us unless it is concerning a recent order of yours.
Will you sell my contact information to another company?
We are a going concern or we have been in business for countless
years and plan to be in business for many more. We feel selling
customer information is in direct conflict with this company
goal. Further in order to most efficiently serve you, credit
card transactions are handled by a reputable third-party banking
institution. They receive the information needed to verify
and authorize your credit card and to process your order.
They are under strict obligation to keep your personal information
private.
Can I have a catalogue mailed to me?
We do not mail catalogues. The only public catalogue is the
online one. It would be rather contradictory to not mail promotion
mail and e-mail, but to mail catalogues. We have not shipped
catalogues since late 1994. If you receive any catalogues
in the mail they were not sent by us.
USA Order
Has my order shipped?
We do our best to ship all orders within a few hours of receipt.
Please note all the warehouses are closed on Sunday. All Shipments
are subject to stock availability.
How do I track my order?
We can only track orders internally. You can learn the whereabouts
of your order by contacting CustomerService@mallcom.com .
Please provide your order number . We hope to offer public
online tracking of orders by the second quarter of 2001. Please
be patient with us.
How much is shipping?
Shipping and Handling costs for U.S. orders are a standard
$3.95 for the first item and $2.50 for each additional item.
Do I have to pay Sales Tax?
We are required to collect Sales Taxes and remit such collections
to the New York State Sales Tax Commission from all New York
State residents . If you are not a resident of New York State
you should not pay Sales Taxes to us.
Backorders
When will my backorder arrive?
We stock considerable overstock to ensure prompt delivery
of orders. In addition our warehouse receives several deliveries
a day. Unfortunately Back-orders are highly dependent on the
producers. As is such a backorder could be (at worst) as late
as 3-4 weeks after order placement. To console you , our numbers
show that less than 1 in 100 orders have a backordered item
.
Will you e-mail me regarding a backorder?
We will e-mail you regarding a back-order. To ensure discreetness
and your privacy we will only refer to the item code and not
the title. You will then be expected to reply to the email
indicating whether you would like to wait for your item or
whether you would like a substitution to be shipped immediately.
International Order
How much is shipping?
International shipping and Handling charges are a flat fee
of $3.45(US) per order and and additional $3.50(US) per item
ordered.
I need a copy of my invoice for customs.
Please contact CustomerService@mallcom.com with your invoice
number. It is located in your order confirmation that was
e-mailed to you upon placing the order.
What zone are your DVDs? Will they work in my country?
All are DVDs are Zone 0. This zone plays in every country
of the world. Enjoy!
Order Problems
How do I cancel an order?
An order may be cancelled only if that item is out of stock.
Any order submitted through the website, if in stock, will
ship immediately and cannot be cancelled. You may return your
merchandise when you receive the package DO NOT open it, simply
write "REFUSED - EC" on it and send it back (the
post office will return it to us at no charge). As long as
the package is unopened only a %10 restocking fee will be
deducted from your credit. Shipping charges are nonrefundable.
For further questions Email CustomerService@mallcom.com
How do I return an order?
Unopened To return an unopened package simple write "REFUSED
EC" on it and put it in the mail (the post office will
return it to us at no charge). As long as the package is unopened
only a %10 restocking fee will be deducted from your credit.
Shipping charges are nonrefundable. Returns must be made within
30 days.
Opened Opened packages are considered used. A %50 restocking
fee will be deducted from your credit. Shipping charges are
nonrefundable. Returns must be made within 30 days.
Novelties Due to New York State Department of Health regulations
we are not allowed to accept, for credit or exchange, any
of the novelty items sold under the title of TOYS. This includes,
but is not limited to, Anal Toys, Bondage Equipment, Cock
Extensions, Dildos, Lotions, Love Dolls, Love Kits, Penis
Pumps, Sex Guides, Artificial Vaginas and Vibrators. We will
only exchange a defective item with the same exact item given
it was returned within 30 days of the invoice date. This is
in compliance with regulations from the New York State Deptartment
of Health.
Other
What are my payment options?
Credit Cards - We accept all major credit cards including,
Visa, and MasterCard,. There is no surcharge for using your
credit card to make purchases with Mallcom Corp. . Please
be sure to provide your exact billing address and telephone
number-the address and phone number your credit card bank
has on file for you. Incorrect information may cause a delay
in processing your order. Your credit card will be billed
upon shipment of your order.
Money Orders, Cashier's Checks, Company Checks, &Personal
Checks - Mallcom Corp. accepts money orders, cashier's checks,
personal checks, and company checks in U.S. Dollars only.
Orders are processed upon receipt of a money order or cashier's
check. For personal and company checks, please allow up to
10-15 banking days after receipt for clearance of funds before
the order is processed. Mallcom Corp. cannot guarantee the
availability of a product by the time funds clear or payment
is received.
APO - FPO Orders
All APO - FPO orders that weigh more than 16 ounces will be
shipped on the Friday of the week they are ordered. Because
of weight restrictions on packages sent to military instillations
packages weighing over 16 ounces have to be shipped from a
post office with a USPS meter stamp on it.
How do I create an account to avoid re-tying in my information
every time I order?
For security reasons we do not keep customer online accounts.
We feel that offering customers the option to create online
accounts, may be convenient, but it also create the threat
of malicious people trying to hack/steal such information
from our web servers. As is such your information must be
retyped on each order. Customers have repeatedly asked for
this service. We are looking into the option of enabling the
use of the various mainstream wallet programs with our store,
so as to allow customers the avoidance of redundant retyping
of their information as well as not storing such information
on the internet. We will give public notice on our website
news section , when this option is available.
I need a copy of my invoice.
Please contact CustomerService@mallcom.com with your invoice
number. It is located in your order confirmation that was
e-mailed to you upon placing the order.
How can I get additional information on an item?
If you need additional information about a product on our
site, and if we have access to the information you are looking
for, we will send it to you as soon as possible.
How do I get my CD to work on my computer?
A video on CD-ROM is a form of recording media. It allows
full motion video as well as audio to be stored into a CD
size disc. The movie CD's can be played back on:
Pentium based PC's (133 Mhz + recommended) with MS ActiveMovie
or similar MPEG software)
This type of software comes pre-installed on almost every
new computer for the year or two (if not longer)
486 PC's equipped with a dedicated MPEG Hardware Card
Power MACS with Apple QuickTime 2.5 or MPEG player
A video CD is not the same as a DVD. However it will play
on a DVD-ROM player. Just as any CD-ROM would. If you need
help getting a Vivid CD-ROM to run you can download the QuickTime
for Windows Repair Disk (qtfixnow.exe - 379 KB). If this doesn't
help, call Vivid Video's technical line at 818-908-9663.
A Video CD requires a MPEG player to be installed on your
computer, while a regular CD-ROM requires QuickTime.
If you need to, be sure to download the latest version of
QuickTime
Windows 3.1: qt16.exe - 203 KB
Windows 95: qt32.exe - 205 KB
Macintosh: mac_qt25.hqx
How do I get my DVD to work on my computer?
Certain titles have conflict problems with particular drives.
This is more of an issue with the drive manufacturer than
with the company that makes the title. Usually, the problem
comes from a driver, which is the programming that recognizes
the disk in the drive and transfers the data to your computer.
Drive manufacturers are constantly discovering driver problems
and frequently post updated drivers on their Web sites. These
are easily downloaded and installed on your computer. If not,
contact your drive manufacturer and alert them to the problem.
Chances are, they will have an updated driver created to correct
the problem in very little time.
What is a cookie and do you use them?
Cookies are very tiny text files that are stored on your computer
when you visit certain web pages that record your preferences.
Mallcom Corp. uses cookies to keep track of what you have
in your basket and to remember you when you return to our
stores. They cannot harm your computer and they do not contain
any personal or private information. You must accept cookies
to shop at Mallcom Corp. Here are basic instructions for turning
cookie support on in the major browsers. For all other browsers
please consult your documentation or online help files. If
you do not know your browser version, click on help and then
click the About... option.
Microsoft Internet Explorer 5.0
Select Tools -> Internet Options and click on the "Security"
tab. The default selection, "Medium", supports cookies,
but you can click on the "Custom Level" button to
check. Scroll down until you see the word "Cookies"
and verify that the radio button next to "Enable"
is selected in both options.
Microsoft Internet Explorer 4.0
On the PC select View -> Internet Options and click on
the "Advanced" tab. Scroll down until you see the
word "Cookies" and verify that the radio button
next to "Always accept cookies" is selected.
On the Macintosh, select Edit -> Preferences and scroll
down until you see "Cookies" under Receiving Files.
Make sure that "Never Ask" is selected.
Microsoft Internet Explorer 3.0
Choose View -> Options and click on the "Advanced"
tab. Make sure that "Warn before accepting a cookie"
is unchecked.
Netscape Communicator 4.0
Choose Edit -> Preferences and click on the "Advanced"
option. Select the radio button next to "Accept all cookies"
and click "OK".
Netscape Navigator 3.0
Open "Network Preferences" under Options. Next
click on the "Protocols" tab and ensure that the
box next to "Accepting A Cookie" is unchecked
What browsers do you recommend?
For optimal performance and the fastest page redraw, We suggest
you use Microsoft Internet Explorer 5. The website is best
viewed using the following browsers and versions: Microsoft
Internet Explorer 4.0 and above, Netscape Navigator 4.0 and
above, and AOL 4. Macintosh users are strongly urged to use
Microsoft IE 4.0 or Netscape 4.0 or newer browsers. Your browser
must be at least version 3.0 or above with JavaScript and
Cookies enabled to work with our website. Web TV customers,
we are aware you have problems viewing our website. Contact
CustomerService@mallcom.com , we may be able to assist you.
Investor Information
We thank you for your interest in and continued support of
Mallcom Corp. Presently, Mallcom Corp. is a privately-held
company owned by the Company's founder. As a result, Mallcom
Corp. shares are not available for sale to the general public.
In addition, federal and state securities laws prohibit us
from offering our stock to the general public until we have
filed a registration statement with the Securities and Exchange
Commission.
We hope to file a registration statement with the Securities
and Exchange Commission and conduct a public offering sometime
in the future. However, we can provide no assurances that
we will conduct an IPO and we are unable to comment at this
time about the timing or any specifics of an IPO. In the event
we file a registration statement with the Securities and Exchange
Commission and commence an IPO, we will issue a press release
to notify the general public. At that time, you may contact
your broker or financial advisor about our stock.
Policies
Mallcom, Corp. Privacy Policy
When you place an order with Mallcom, Corp. , we ask for
your name, your billing address, the address for shipment
of the order, your credit card number and expiration date
and your email address. We consider this information private.
The information is kept on a secure server to protect it from
outside parties. We use the information only for the limited
purposes of processing your orders, for statistical purposes
to improve our site and services to you, to administer our
site, and to notify you of products or special offers that
may be of interest to you. In the event you do not wish to
receive promotional email from Mallcom, Corp. , please click
the "remove me from your list" link on the email
we send you.
Copyright and Trademark Notice
This site is owned and operated by Mallcom, Corp. . Unless
otherwise specified, all materials appearing on this site,
including the text, site design, logos, graphics, icons, and
images, as well as the selection, assembly and arrangement
thereof, are the sole property of Mallcom, Corp. , Copyright
© 1994-1999, ALL RIGHTS RESERVED. All software used on
the site is the sole property of Mallcom, Corp. or those supplying
the software. You may use the content of this site only for
the purpose of shopping on this site or placing an order on
this site and for no other purpose. No materials from this
site may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any
means without Mallcom, Corp. prior written permission. All
rights not expressly granted herein are reserved. Any unauthorized
use of the materials appearing on this site may violate copyright,
trademark and other applicable laws and could result in criminal
or civil penalties.
Disclaimer and Limitation of Liability as to Products Sold
All of Mallcom, Corp. products are guaranteed against defects
for 30 days from the date of the invoice and can be replaced.
EXCEPT AS EXPRESSLY STATED HEREIN, Mallcom, Corp. MAKES NO
REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED,
OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Mallcom,
Corp. SITES. EXCEPT AS EXPRESSLY STATED HEREIN, Mallcom, Corp.
EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF
ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING
BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY
TO Mallcom, Corp. ARISING FROM ANY PRODUCT SOLD ON THE Mallcom,
Corp. SITES SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN
NO EVENT SHALL Mallcom, Corp., ITS DIRECTORS, OFFICERS, EMPLOYEES
AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD
Disclaimer and Limitation of Liability as to the Mallcom,
Corp. Web Sites THE Mallcom, Corp. WEB SITES AND THE MATERIALS
THEREIN ARE PROVIDED "AS IS". Mallcom, Corp. MAKES
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED,
OF ANY KIND WITH RESPECT TO THE Mallcom, Corp. SITES, THEIR
OPERATION, CONTENTS, INFORMATION, OR MATERIALS . Mallcom,
Corp. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
OF ANY KIND WITH RESPECT TO THE SITES OR THEIR USE, INCLUDING
BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. YOU AGREE THAT Mallcom, Corp., ITS DIRECTORS, OFFICERS,
EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR
DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE
Mallcom, Corp. Sites. YOU AGREE THAT THIS LIMITATION OF LIABILITY
IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING
WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL,
INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Typographical Errors
In the event a product is listed at an incorrect price due
to typographical error or error in pricing information received
from our suppliers, Mallcom, Corp. shall have the right to
refuse or cancel any orders placed for product listed at the
incorrect price. Mallcom, Corp. shall have the right to refuse
or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is
canceled, Mallcom, Corp. shall immediately issue a credit
to your credit card account in the amount of the incorrect
price.
Links
This site may contain links to other sites on the Internet
that are owned and operated by third parties. You acknowledge
that Mallcom, Corp. is not responsible for the operation of
or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell. Mallcom, Corp.
reserves the right at any time after receipt of your order
to accept or decline your order for any reason. Mallcom, Corp.
reserves the right at any time after receipt of your order,
without prior notice to you, to supply less than the quantity
you ordered of any item. All orders placed over $500.00 (U.S.)
must obtain pre-approval with an acceptable method of payment,
as established by our credit and fraud avoidance department.
We may require additional verifications or information before
accepting any order. Mallcom, Corp. is a reseller to end user
customers and does not accept orders from exporters or wholesalers,
or other customers who intend to resell the products offered
by Mallcom, Corp. .
Payment Methods
Credit Cards - We accept all major credit cards including,
Visa, and MasterCard,. There is no surcharge for using your
credit card to make purchases with Mallcom, Corp. . Please
be sure to provide your exact billing address and telephone
number-the address and phone number your credit card bank
has on file for you. Incorrect information may cause a delay
in processing your order. Your credit card will be billed
upon shipment of your order.
Money Orders, Cashier's Checks, Company Checks, &Personal
Checks - Mallcom, Inc accepts money orders, cashier's checks,
personal checks, and company checks in U.S. Dollars only.
Orders are processed upon receipt of a money order or cashier's
check. For personal and company checks, please allow up to
10-15 banking days after receipt for clearance of funds before
the order is processed. Mallcom, Inc cannot guarantee the
availability of a product by the time funds clear or payment
is received. We will charge a $25 fee on all returned checks.
Please see the full instructions on how to pay using one of
these methods.
Shipping Policy
You will be charged %20 off the retail price for any shipment
that is refused. Mallcom, Inc does not ship on Sunday. All
Shipments are subject to stock availability.
Shipping Ground Shipping
Estimated shipping 3 to 11 business days
Calculating Ship Times
The time it will take for you to receive your order depends
on the products availability plus the Shipping Time for the
delivery method you select. Note: Please keep in mind that
our warehouse does not ship on Sundays.
Sales Taxes
Mallcom, Corp. shall withhold the applicable sales tax for
orders to be delivered to addresses within New York State.
Each customer shall be solely responsible for all sales taxes,
or other taxes, on orders shipped to any other state.
Return Policy
Products may be returned to Mallcom, Corp. for replacement
or refund in the following manner:
Returns for videos, cds or dvds to Mallcom, Corp. must be
made within 30 days of the invoice date. Before returning
any item, you must contact Customer Service for a Return Authorization
number (RA#). No returns, of any type, will be accepted without
an RA number. The RA number is good for only one (1) item
and must match the product authorized for return. RA numbers
are valid for 10 business days and all returns must be received
within 10 days of obtaining the RA number. If you are returning
a non-defective product that has been opened, you will be
charged a 20% restocking fee. You are responsible for shipping
costs of all returns. Please allow 2-4 weeks for refunds to
be processed and credited to your account. If you are seeking
replacement of a defective product you do not need an RA #,
just return with a note and we will replace it. All items
must be in "as-new" condition, in original packaging
and with all warranty cards, manuals and accessories. The
original packing slip must be included and the RA number visible
on the package. Any discrepancies could result in a delay
or partial forfeiture of your refund. If part of a product
becomes defective, the full product must be returned for credit
or replacement. All product returns from the Mallcom, Corp.
stores must be sent to the following address: Mallcom, Corp.
Receiving, 7 Mayflower Place, Floral Park, NY 11001-1803.
We will not accept any returns of our toy products. We will
only exchange a defective item with the same exact item given
it was returned within 30 days of the invoice date. This is
in compliance with regulations from the New York State Deptartment
of Health.
Service and Support
All requests for technical service and support may be made
directly to Mallcom, Corp. . If we are not able to assist
you we will try to refer you to the manufacture's technical
support.
Jurisdiction and Venue
You agree that any legal action brought against Mallcom,
Corp. shall be governed by the laws of the State of New York
without regard to its conflict of law principles. You agree
that the sole jurisdiction and venue for any litigation arising
from your use of or orders made on the Mallcom, Corp. sites
shall be an appropriate federal or state court located in
Nassau County New York.
We thank you again for
your interest in and continued support of Mallcom Corp.
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